Last updated: September 23rd, 2016
Helpdesk Invoice is an extension to the Spiceworks Desktop application, available for subscription-based purchase in the Spiceworks App Center. For those who purchase a monthly subscription to the Service, it is designed to make it easier to prepare and send invoices to customers who use the Spiceworks Help Desk service as a means of tracking time and labor for customers. The invoice information is limited to the information listed in a closed Help Desk ticket as well as the information provided by the user regarding company information, customer information, and customized fields on the invoice.
We collect information to make our Service easier for our users and to provide the best possible user experience. The purpose of Helpdesk Invoice is to save the user time when billing customers for his/her work. As such, we will store Personal Information to avoid redundent tasks for the user, such as: inputting customer details for the same customer on multiple invoices. We also collect information to improve and examine user experience, allowing us to optimize the Service based on how our users actually use the Service.
As a matter of policy, we will never sell or rent your information to any third-party site for any reason.
Company Information When you prepare to send an invoice through this extension in Spiceworks, we ask you for Personal Information, such as: your company name, address, phone number and website.
Customer Information We collect Personal Information about your customer that you provide when customizing an invoice, such as: customer name, address, phone number and email.
Invoice Information We also collect Personal Information about your invoice that you provide when preparing an invoice, including: additional charges to a customer and notes about those charges.
Payment Information By electing to use our Service, you may need to provide Personal Information to our third-party payment processors, such as: your PayPal™ Merchant ID.
Customer Support We may collect information through your communications with our customer support team.
We use the Personal Information you input to provide the services requested from our Service. For example, the company and customer information we collect is stored so that future invoices do not require filling out these fields, saving you time when preparing an invoice.
We also use the Personal Information provided to enhance our user experience. For example, comments and feedback we receive can help us to target and prioritize additional features to be added to the Service.
We do not share your information to other companies or organizations or third-party sites except for the following:
Third-Party Payment Processors We may need to share parts of your Personal Information, such as PayPal™ Merchant ID and invoice charges to our third-party Payment Processors (PayPal™), so that you can correctly charge your customer and collect the payment in your PayPal™ account.
Marketing We may share anonymized aggregated information with Spiceworks, Inc for their marketing and promotional purposes. If we share our information with them, it will not identify you or your company individually.
As Required By Law We reserve the right to disclose your personally identifiable information as required by law or if we believe we are obligated to do so. We may also share information with third parties in limited circumstances, including when preventing or addressing issues of fraud, security or safety.
We do not knowingly collect or use Personal Information from children under 13 years of age, and no part of the Service is intended for or directed to persons under the age of 18. If you learn that your child has provided us with Personal Information without your consent, please alert us immediately at [email protected]. If we learn that we have collected Personal Information from any persons under 13, we will promptly take steps to delete such information and terminate the account.
If you have comments or suggestions on how to improve the Service, please send email to [email protected]. Please note that by doing so, you are granting permission to Viibl Apps, LLC to use and incorporate your ideas or comments into the service without further compensation or approval.
The information contained in this web site is subject to change without notice.